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Additional Resources

Lifeline
Telephone Service Discount Programs

Telerelay Services
Exemption Directory Assistance & Operator Assistance Charges
PUC/FCC
Do Not Call Registry

Closed Caption

Caller ID Spoofing
Long Distance Detail

 

Lifeline


The Federal Communications Commission has changed the Federal Lifeline Credit amount effective August 1, 2012. As a result, you may
see a change in the monthly lifeline credits starting on your August bill. CTC's Federal Lifeline will decrease from $9.50 tio the Federal Flat rate of $9.25. If you have any questions, please contact the toll-free customer service number located on your bill.

Telephone Service Discount Programs

Consolidated Telephone Company is authorized to provide two federally-funded and one state-funded telephone service discount programs that were designed to promote universal service by providing low-income individuals with new telephone service installations and monthly telephone service discounts.

The federally-funded Link-Up program provides a discount on new service connection charges when installing new telephone service. The federal Lifeline and state Telephone Assistance Plan programs provide a monthly discount on your local telephone service.

WHAT DO THE PROGRAMS PROVIDE?

Link-Up provides eligible subscribers with reduced connection charges for the main home telephone line. This reduction is 50 percent of applicable charges or $30.00, whichever is less. Link-Up also provides for deferred payment of connection charges without interest. It does not cover the cost of wiring inside the home and is available to eligible subscribers only once per home address.

LifeLine provides eligible subscribers with a monthly credit on the basic local service portion of their telephone bill. The credit applies on the main home telephone number listed in the name of the eligible telephone company subscriber. LifeLine subscribers also may receive free blocking of long distance calling on their telephone line. Additional benefits are available to persons living on Tribal Lands/reservations.

Telephone Assistance Plan (TAP) program provides an additional monthly credit for LifeLine subscribers.

WHO IS ELIGIBLE?

Telephone service must be in your name and you must participate in at least one of the following public assistance programs or have income at or below 135% of the federal poverty guidelines to be eligible:

  • Medicaid/Medical Assistance
  • Food Support (food stamps)
  • Minnesota Family Investment Program (MFIP)
  • Supplemental Security Income (SSI)
  • Federal Housing Assistance or Section 8 Assistance
  • Low Income Home Energy Assistance (LIHEAP)
  • National School Lunch Program's free lunch program

Additional qualifying programs for persons living on a reservation:

  • Bureau of Indian Affairs General Assistance
  • Tribally administered Temporary Assistance for Needy Families
  • Head Start (only those meeting its income qualifying standard)
  • National School Lunch Program's free lunch program

If you do not participate in any of the above programs, you may still qualify if you prove your income is at or below 135% of the federal poverty income guidelines.

Attach any one of the following documents to your application to prove your income is at or below 135% of the federal poverty income guidelines.

  • Last year's State, Federal or Tribal Tax Return
  • Current annual income statement from employer
  • Three consecutive months of most recent paycheck stubs
  • Veterans Administration Benefits Statement
  • Unemployment/Workmen's Compensation Statement
  • Social Security Benefits Statement
  • Retirement/Pension Benefits Statement
  • Divorce Decree
  • Child Support Document
  • Other

HOW DO I APPLY?

Call NECA at 1-888-627-4255.
They will do the verification process with you over the phone and can provide you with an application.

COULD I BECOME INELIGIBLE?

When you no longer participate in any of the qualifying programs listed above, you are no longer eligible for LifeLine, LinkUp or TAP. You are obligated by law to notify the telephone company and advise the company that you are no longer eligible for LifeLine, LinkUp or TAP.

FOR MORE INFORMATION

If you have questions about these discount programs or the application process, contact our office or NECA (888-627-4255).

Telerelay Services

Minnesota Relay provides telecommunications access for Minnesotans who are deaf, hard-of-hearing, speech impaired, deaf-blind, or mobility impaired. With the use of specially trained communication assistants (CAs) and specialized equipment, Minnesotans who are deaf, hard-of-hearing or speech disabled can communicate with users of standard telephones. Either party can initiate calls through Minnesota Relay.

Exemption Directory Assistance & Operator Assistance Charges

Consolidated Telephone Company customers with visual, physical or mental disabilities may be eligible for an exemption from directory assistance and local operator assistance charges.

For more details or to apply for this program contact Consolidated Telephone Company customer service at the following phone numbers: 454-1234, or 888-753-9104.

PUC/FCC

MINNESOTA PUBLIC UTILITIES COMMISSION

The mission of the Minnesota Public Utilities Commission is to create and maintain a regulatory environment that ensures safe, reliable and efficient utility services at fair and reasonable rates for electric, natural gas and telecommunications services.

FEDERAL COMMUNICATIONS COMMISSION (FCC)

The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC's jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.

Do Not Call Registry

The Do Not Call Law was implemented in response to consumers' concerns regarding unwanted telemarketing calls.
The National Do Not Call Registry, under the joint jurisdiction of the Federal Communications Commission and the Federal Trade Commission was implemented to assist consumers. The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. To learn more about who may or may not call, review these Frequently Asked Questions. You can file a complaint if you receive unwanted calls from telemarketers to which the Do Not Call Registry applies.

The Federal Trade Commission (FTC) can add you to the National Do Not Call Registry online, or you can call 1-888-382-1222 to register. It is free to register your home or mobile phone.

 

Closed Caption Concerns

Call (800) 753-9104

Fax 218-829-5146

Written Complaints:

CTC

Attn: Andy Isackson

1102 Madison St

Brainerd, MN 56401

Voice: 218-454-1205

Email: andy@connectctc.com

 

CTC Caller ID Spoofing Customer Awareness Plan

Prepared by Andy Isackson

Dated 11/4/10

 

Caller ID Spoofing Customer Awareness Information at the time of Purchase

As of the effective date listed, when a new or existing customer first subscribes to Caller ID service, or a package of services that includes Caller ID services, at the time of purchase, The Company will convey, at minimum, the following information:

 

  • “Caller ID service is susceptible to fraud known as Caller ID ‘spoofing’.”
  • Disreputable persons can deliberately falsify the Caller ID number to disguise the identity of the caller.
  • Congress is currently considering new laws to take action against spoofers.
  • More information is available at “fcc.gov” Search for “spoofing.”

 

The information will be conveyed in one or more of the following manner(s):

 

  • Bill-insert notice included in customer’s first bill

 

Otherwise, the Spoofing Awareness education provided to customers will include similarly relevant and updated information as technology, regulation or legislation require. Such information can be found on the prevailing FCC regulatory consumer information website:

 

http://www.fcc.gov/cib/consumerfacts/callerid.html

 

Caller ID Spoofing Customer Awareness Information on an Ongoing Basis

As of the effective date, every existing customer of Caller ID services, or a package of services that includes caller ID services, will receive the following Caller ID Spoofing Customer Awareness information on a basis no less than annually and will include, at minimum, the following information

 

  • More information is available at “fcc.gov” Search for “spoofing.”

 

And The Company will provide the information in one or more of the following manner(s):

 

  • Webpage

 

Otherwise, the Spoofing Awareness education provided to subscribers will include similarly relevant and updated information as technology, regulation or legislation require or are provided on other prevailing regulatory information website as provided on the website of the FCC that provides the appropriate information on this issue here:

http://www.fcc.gov/cib/consumerfacts/callerid.html