To help understand some of the questions that you may have with our fiber optic construction efforts, we have posted some frequently asked questions:
When will services be hooked up in my house?
While we are doing everything we can to expedite building this project, there are state requirements that need to be followed for funding. Our goal is to begin construction summer of 2015, with service conversions following shortly after that timeframe. This is a phased project so not everyone will be connected in the same timeframe. We will keep you updated on these areas in future map postings.
What are the steps I need to be aware of when having fiber optics installed at my home?
Below is the planned sequence of events:
SITE SURVEY – Our construction partner will be calling to schedule a visit to your residence. This visit is anticipated to be 15 to 30 minutes in duration.
BURYING OF FIBER-OPTIC CABLE – The construction of burying cable will be in two phases:
- DISTRIBUTION – You will see cable boring equipment in your neighborhood as well as pedestal and cabinet installation activities.
- DROP – The fiber-optic cable will require a drop from the distribution at the road directly to your home.
INSTALLATION OF CABLE AND EQUIPMENT AT YOUR HOME – The fiber-optic cable will be installed into your home and hooked up to a fiber-optic terminal.
CUT-OVER OF EXISTING SERVICES – Your existing telephone, Internet and TV services will be switched over from the current copper lines to the new fiber-optic lines.
INSTALLATION OF NEW SERVICES – You will have an opportunity to add digital TV service to multiple TV’s, High Definition TV service, and faster Internet.
Will I have to be at home during the installation?
You will need to be home during the site survey which we will directly schedule with you to best accommodate your schedule. The appointment generally does not exceed 30 minutes. You may be required to meet our construction crew more than once if we are required to put our service box (or ONT) inside your home.
Why would I need the service box (ONT) inside my home?
If you have a security system at your house we will need to install our service box inside your house. There may be other special situations that arise where the box will need to be inside your home, we will work with you in those circumstances. It may also require multiple in-home visits for us to fully install services to your home.
Can I get TV service with fiber optics?
YES, you will have access to TV services to every TV in your home, including High Definition Channels and DVR which are available as an add on cost to your TV subscription.
How fast can my Internet speed be?
CTC offers speeds up to 1 gb
/s (1000 mb/s).
Will I be able to receive HD and DVR services?
What is HD and DVR?
HD stands for High Definition TV. You can subscribe to the CTC HD channel lineup for an additional cost per month. You need an HD compatible TV to view HD channels.
DVR is Digital Video Recorder. It is a Set Top Box CTC hooks up to your TV that allows you to record your favorite shows and watch them when you want. You can pause TV, Rewind Live TV and fast forward recorded shows. It’s one of our most popular services!